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MuleSoft Agent Fabric vs ServiceNow AI Control Tower

MuleSoft Agent Fabric

Control plane for agents, MCP servers, and APIs across platforms

ServiceNow AI Control Tower

What ServiceNow calls a central hub to discover, secure, govern, observe, and measure AI

Short answer

MuleSoft Agent Fabric and ServiceNow AI Control Tower each give a company one place to inventory and govern AI agents from many platforms.⁠Source 1, Source 2, Source 3, Source 4 Agent Fabric orchestrates A2A-compliant agents through brokers; ServiceNow says AI Control Tower, on the ServiceNow AI Platform, ties AI assets to your configuration management database (CMDB).⁠Source 2, Source 3, Source 5

By Blocks.ai teamLast checked

Where each one sits

Six layers of running AI agents at a company, and what each product’s own public sources say it covers.

Public sources · checked 2 October 2026
  • Offered
  • Not publicly documented

MuleSoft Agent Fabric

  • Build agents: OfferedAgent brokers in Agent Script⁠Source 2
  • Host and run agents: OfferedAgent brokers on CloudHub 2.0⁠Source 2
  • Identity and access: OfferedOmni Gateway authentication and authorization⁠Source 2
  • Registry and governance: OfferedAgent Registry in Anypoint Exchange⁠Source 2
  • Traffic between agents, tools, and models: OfferedOmni Gateway in request path⁠Source 2
  • Agents across organizations: Not publicly documented

ServiceNow AI Control Tower

  • Build agents: Not publicly documented
  • Host and run agents: Not publicly documented
  • Identity and access: OfferedScoped OAuth tokens (community docs)⁠Source 6
  • Registry and governance: OfferedAI inventory tied to CMDB⁠Source 3
  • Traffic between agents, tools, and models: OfferedAI Gateway (community docs)⁠Source 7
  • Agents across organizations: Not publicly documented

At a glance

TopicMuleSoft Agent FabricServiceNow AI Control Tower
Built onMuleSoft says Agent Fabric includes enhancements to existing products and new capabilities.⁠Source 8 Agent Fabric uses Anypoint Platform access management, and an admin turns it on for your business group or organization.⁠Source 1ServiceNow says it runs on the ServiceNow AI Platform, with each AI asset a configuration item in an inventory tied to your CMDB.⁠Source 3
What it inventoriesAgents, MCP servers, and APIs, whatever platform built them.⁠Source 2 Scanners add what they find on supported platforms; agents can also be registered by hand.⁠Source 2, Source 9ServiceNow says it auto-discovers AI agents, models, copilots, MCP servers, and datasets, from ServiceNow and third parties; external platforms need connectors you set up.⁠Source 3, Source 4
Where policy is enforcedAt Omni Gateway, in the request path of each managed agent, API, or MCP server.⁠Source 2 The gateway can be managed or self-managed.⁠Source 1ServiceNow’s community documentation says AI Gateway, a ServiceNow-hosted proxy, intercepts MCP traffic between agents and external servers.⁠Source 7
Pricing modelMuleSoft packages from $2,000 a month, billed annually, with usage metered in Mule Credits.⁠Source 10 MuleSoft lists the Agent Fabric package with no price: contact sales.⁠Source 10ServiceNow says to contact it for pricing.⁠Source 3 Included in ServiceNow’s Foundation, Advanced, and Prime product tiers.⁠Source 11
Generally availableYes, MuleSoft says, with new capabilities each month.⁠Source 12 MuleSoft says its Agent Scanners for major clouds became generally available in January 2026.⁠Source 13ServiceNow announced general availability on 6 May 2025.⁠Source 14 Its community documentation says AI Gateway became generally available on 10 September 2026.⁠Source 15

What each one is

MuleSoft Agent Fabric

MuleSoft documents Agent Fabric as an AI control plane for agents, MCP servers, and APIs across platforms.⁠Source 1 Scanners and manual registration fill its registry, Omni Gateway enforces policy in managed agents’ request path, and agent brokers orchestrate A2A-compliant agents.⁠Source 2, Source 5, Source 9

ServiceNow AI Control Tower

ServiceNow describes AI Control Tower as a central hub to discover, secure, govern, observe, and measure AI across an enterprise.⁠Source 3 ServiceNow says it inventories agents, models, and MCP servers from ServiceNow and third parties, tied to your configuration management database (CMDB).⁠Source 3

The differences that matter

  1. How agents get into the inventory

    MuleSoft Agent Fabric

    Scanners register the agents, APIs, and MCP servers they find on supported platforms; other agents can be registered by uploading an agent card.⁠Source 2, Source 9

    ServiceNow AI Control Tower

    ServiceNow says it auto-discovers AI into one inventory tied to your CMDB; connectors reach external platforms.⁠Source 3, Source 4 Its community documentation also lists manual and API intake.⁠Source 16

    MuleSoft lists scanner limits of one run a day and 10,000 services.⁠Source 17 ServiceNow’s community documentation says only assets marked Managed get governance workflows.⁠Source 18

  2. Stopping an agent

    MuleSoft Agent Fabric

    Admins can quarantine a flagged agent: it stops acting and is blocked at model proxies using the Kill Switch policy.⁠Source 19

    ServiceNow AI Control Tower

    The kill switch can contain a managed agent and revoke all of its active credentials across connected systems.⁠Source 20, Source 21

    Agent Fabric’s rogue-agent detection needs Omni Gateway 1.13.5 or later; ServiceNow says only managed agents in the Agentic AI category can be deactivated from their record.⁠Source 19, Source 22

  3. Where it runs

    MuleSoft Agent Fabric

    Agent Fabric runs on MuleSoft-hosted Anypoint control planes; Omni Gateway can be self-managed in a data center or on EKS, GKE, or AKS.⁠Source 1, Source 23, Source 24

    ServiceNow AI Control Tower

    Data moves from your instance to a central ServiceNow environment, possibly in another region or a third-party cloud; ServiceNow says it can be turned off.⁠Source 25

    A self-hosted Agent Fabric control plane is not publicly documented, nor is whether self-hosted ServiceNow customers can use AI Control Tower.

For security teams

What a security review asks, answered from each vendor’s public documentation.

TopicMuleSoft Agent FabricServiceNow AI Control Tower
Network exposureOmni Gateway sits in managed agents’ request path; agent-network ingress gateways get a public endpoint, and egress gateways none.⁠Source 2, Source 26Discovery authenticates to external platforms with credentials you supply.⁠Source 27 Ports and egress requirements are not publicly documented.
IdentityOmni Gateway can require authentication and authorization; for rogue-agent detection, agents are set up as service identities in your IdP.⁠Source 2, Source 19ServiceNow’s community documentation says AI Gateway issues scoped, short-lived OAuth 2.1 tokens for MCP connections through it.⁠Source 6
Access changes and revocationQuarantine stops a flagged agent from acting and is reversible; nothing is quarantined automatically without review.⁠Source 19The kill switch can contain a managed agent and revoke all its active credentials across connected systems.⁠Source 20, Source 21
Audit trailAnypoint Platform keeps a queryable audit log, one year by default; Omni Gateway can keep a traffic audit trail.⁠Source 2, Source 28Every kill-switch containment action is logged.⁠Source 20 ServiceNow’s community documentation says AI Gateway logs each MCP transaction through it.⁠Source 29
ComplianceMuleSoft says Anypoint Platform meets ISO 27001, SOC 2, PCI DSS, and HIPAA.⁠Source 30 Agent Fabric’s own scope: not publicly documented.ServiceNow says the company has undertaken an annual SOC 2 Type 2 attestation since 2013 and holds ISO/IEC 42001.⁠Source 31

Full comparison

18 criteria in five groups. Every cell links to its source, or says no public source answers it.

MuleSoft Agent Fabric and ServiceNow AI Control Tower compared on 18 criteria
MuleSoft Agent FabricServiceNow AI Control Tower
What it is
What it is and who it’s forAn AI control plane for agents, MCP servers, and APIs across platforms.⁠Source 1 MuleSoft pitches it to enterprises, with IT and security teams kept in control.⁠Source 12ServiceNow describes it as a central hub to discover, secure, govern, observe, and measure AI across an enterprise, on the ServiceNow AI Platform.⁠Source 3
MaturityMuleSoft says it is generally available, with new capabilities each month, and that its Agent Scanners reached GA in January 2026.⁠Source 12, Source 13ServiceNow announced general availability on 6 May 2025.⁠Source 14 Its community documentation says AI Gateway became generally available on 10 September 2026.⁠Source 15
Control
Agent registry and discoveryOne inventory of agents, MCP servers, and APIs, whatever platform built them.⁠Source 2 Scanners fill it from supported platforms; agents can also be added by agent card.⁠Source 2, Source 9ServiceNow says it auto-discovers AI into one CMDB-tied inventory; connectors reach external platforms.⁠Source 3, Source 4 Its community docs also list manual and API intake.⁠Source 16
Identity and access controlOmni Gateway can require authentication and authorization and limit which tools and APIs an agent calls.⁠Source 2 User roles come from Anypoint access management.⁠Source 1ServiceNow’s community documentation says AI Gateway verifies agent identity and issues scoped, short-lived OAuth 2.1 tokens for MCP connections through it.⁠Source 6
Ownership, policy, and revocationGovernance strategies set access, privacy, cost, and compliance rules once and can block or flag noncompliance.⁠Source 2 An admin can quarantine a flagged agent.⁠Source 19ServiceNow says each AI asset is a configuration item that can carry ownership.⁠Source 3 The kill switch covers agents on ServiceNow and four connected platforms.⁠Source 32
Audit log and observabilityAnypoint audit logs are kept a year by default; Telemetry Exporter, on Integration Advanced or Titanium, can send them to tools such as Splunk.⁠Source 28, Source 33Audit logs record Data, Approvals, and model provider setting changes; each containment is audited.⁠Source 20, Source 34 Export to a named SIEM is not publicly documented.
Connection
How agents connectOmni Gateway goes in the request path of each managed agent, API, or MCP server.⁠Source 2 Agent-network ingress gateways get a public endpoint; egress ones don’t.⁠Source 26ServiceNow’s community documentation says agents using AI Gateway call a ServiceNow-hosted URL instead of the MCP server, which must be remote.⁠Source 7, Source 29
Agents across organizationsAn agent network’s egress gateway enforces policy on calls to agents outside the network.⁠Source 26 Partner-held access controls: not publicly documented.An open API lets systems like Microsoft Agent 365 discover publishable agents.⁠Source 35 A partner bringing in agents under access it controls: not publicly documented.
Protocol supportOmni Gateway supports MCP and A2A, and A2A powers orchestration in agent networks.⁠Source 36, Source 37 MCP Bridge turns an API into an MCP server without custom code.⁠Source 2Its community docs call AI Gateway its MCP enforcement layer.⁠Source 6 ServiceNow’s separate AI Agent Studio can connect external agents over A2A.⁠Source 38
Frameworks, models, and clouds supportedMuleSoft calls it vendor agnostic and says its scanners cover Amazon, Google, Microsoft, Databricks, and more.⁠Source 8, Source 12 Brokers orchestrate only A2A-compliant agents.⁠Source 2ServiceNow says it inventories AI from ServiceNow and third parties; connectors you set up reach external platforms.⁠Source 3, Source 4, Source 27
Operations
Deployment options and data residencyAgent Fabric runs on MuleSoft-hosted regional control planes.⁠Source 23 Omni Gateway can be self-managed.⁠Source 1, Source 24 Self-hosting its control plane is not publicly documented.ServiceNow says it runs on the ServiceNow AI Platform.⁠Source 3 Data may go to a central ServiceNow environment in another region or a third-party cloud.⁠Source 25
Compliance attestationsMuleSoft says Anypoint Platform meets ISO 27001, SOC 2, PCI DSS, HIPAA, and GDPR.⁠Source 30 An attestation naming Agent Fabric is not publicly documented.ServiceNow says the company has undertaken an annual SOC 2 Type 2 attestation since 2013.⁠Source 31 It says the company holds ISO/IEC 42001 certification.⁠Source 31
Support and SLAMuleSoft’s Cloud Offerings SLA commits to 99.95% monthly for covered services, on subscriptions started by 1 May 2025.⁠Source 39 Anypoint plans include Premier Success.⁠Source 40ServiceNow’s company-wide Customer Support Addendum states a 99.8% availability SLA for production instances.⁠Source 41 Its community docs point to Now Support.⁠Source 42
Time and effort to get runningWith product access, an admin turns Agent Fabric on.⁠Source 1 Agent networks need a Managed Omni Gateway; scanners need a connected cloud provider per source.⁠Source 1Initial setup uses a Guided Setup widget.⁠Source 43 Discovering outside agents needs a connector and credentials you supply.⁠Source 4, Source 27 Features depend on your license.⁠Source 44
Pricing model and public pricesPackages start at $2,000 a month, billed annually.⁠Source 10 MuleSoft lists the Agent Fabric package with no price: contact sales.⁠Source 10 A 30-day trial covers the portfolio.⁠Source 10Included in every tier; full management of external AI needs a separate license.⁠Source 11 ServiceNow’s community documentation says usage-based costs may apply.⁠Source 29, Source 45
Building
Agent building toolsAgent networks are defined in YAML and brokers in Agent Script.⁠Source 2, Source 46 MuleSoft says Salesforce’s separate Agentforce is for building agents within Salesforce.⁠Source 12ServiceNow’s separate AI Agent Studio creates, configures, and deploys agents.⁠Source 47 Creating new custom agents is supported only in the Prime tier.⁠Source 11
Model accessBrokers support OpenAI, Azure OpenAI, Bedrock OpenAI, and Gemini models.⁠Source 46 Model Proxy fronts several LLM providers and can cap a caller’s spend.⁠Source 2, Source 48Model provider settings cover ServiceNow-supported providers, such as Now LLM Service, and ones your organization configures, such as IBM Watson.⁠Source 34
Integrations and ecosystemThe catalog has curated MCP servers from the Official MCP Registry and Informatica.⁠Source 2 Policies can apply to Apigee, Kong Gateway, and Azure API Management APIs.⁠Source 49ServiceNow’s community documentation names discovery connectors for Databricks, Snowflake, and Hugging Face, and says connectors can also be custom-built.⁠Source 18, Source 42

Which to choose

Choose MuleSoft Agent Fabric if

  • You already run MuleSoft’s Anypoint Platform: Agent Fabric uses Anypoint Platform access management and is turned on there.⁠Source 1
  • You want policy enforced in the request path of managed agents, APIs, and MCP servers, at a gateway you can self-manage.⁠Source 1, Source 2
  • You want brokers to orchestrate A2A-compliant agents across ecosystems, with an A2A bridge for Agentforce agents.⁠Source 1, Source 2, Source 5
  • You want to cap model spend: Model Proxy can limit a caller’s token or dollar spend against a provider.⁠Source 2

Choose ServiceNow AI Control Tower if

  • Your ServiceNow tier already includes AI Control Tower, which ServiceNow says ties AI assets to your CMDB.⁠Source 3, Source 11
  • You want agents, models, and MCP servers in one inventory, with connectors that discover AI assets on external platforms.⁠Source 3, Source 4
  • You want a kill switch that can contain a managed agent and revoke all of its active credentials, with an audit trail.⁠Source 20, Source 21
  • You want AI compliance content: ServiceNow’s pack covers the EU AI Act, NIST AI RMF, California SB 53, and Colorado’s AI Act.⁠Source 50

Questions buyers ask

Can either one work with agents built in Salesforce?

Agent Fabric has an Agentforce scanner, and an A2A bridge presents Agentforce agents as A2A-compliant without changing them.⁠Source 1, Source 13, Source 51 ServiceNow’s community documentation says a Service Graph Connector discovers AI assets deployed in Salesforce.⁠Source 18 Its Veza access intelligence, which needs your Veza tenant, covers Salesforce-hosted agents.⁠Source 52

How is each one priced?

MuleSoft packages start at $2,000 a month, billed annually.⁠Source 10 MuleSoft lists the Agent Fabric package with no price: contact sales.⁠Source 10 ServiceNow says to contact it for pricing; every tier includes AI Control Tower.⁠Source 3, Source 11 ServiceNow’s community documentation says usage-based costs may apply.⁠Source 29, Source 45

Do they support MCP and A2A?

Omni Gateway supports both, and A2A powers orchestration in MuleSoft’s agent networks.⁠Source 36, Source 37 ServiceNow says AI Control Tower inventories MCP servers; ServiceNow’s separate AI Agent Studio can connect external agents over A2A.⁠Source 3, Source 38 ServiceNow’s community documentation calls AI Gateway its MCP enforcement layer.⁠Source 6

Can either one bring in agents from another organization?

Agent Fabric’s egress gateway enforces policy on agent networks’ calls to agents outside the network.⁠Source 26 AI Control Tower’s open API lets outside systems, such as Microsoft Agent 365, discover publishable agents.⁠Source 35 For both, bringing in another organization’s agents under access it controls isn’t publicly documented.

How we compare

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Sources

57 public sources, each with the date we checked it. Every one opens in a new tab.

  1. Source 1: Get Started with Agent Fabric Salesforce · checked Back:abcdefghijklmn

  2. Source 2: Agent Fabric Overview Salesforce · checked Back:abcdefghijklmnopqrstuvwxyz2728

  3. Source 3: AI Control Tower - ServiceNow (product page) ServiceNow · checked Back:abcdefghijklmnopqr

  4. Source 4: Discovering AI assets through connectors (ServiceNow product documentation, Australia release) ServiceNow · checked Back:abcdefg

  5. Source 5: Agent Fabric Release Notes Salesforce · checked Back:abc

  6. Source 6: What's new in AI Gateway v3.4 - September 2026 release (ServiceNow Community, AI Control Tower articles) ServiceNow · checked Back:abcde

  7. Source 7: AI Gateway Implementation Guide (ServiceNow Community, AI Control Tower articles) ServiceNow · checked Back:abc

  8. Source 8: MuleSoft Agent Fabric | Agent Governance and Orchestration Salesforce · checked Back:ab

  9. Source 9: Register Services Manually Salesforce · checked Back:abcd

  10. Source 10: MuleSoft Pricing | Plans From $2,000 a Month Salesforce · checked Back:abcdefg

  11. Source 11: ServiceNow product tiers (ServiceNow product documentation, Australia release) ServiceNow · checked Back:abcde

  12. Source 12: See Every Agent. Govern Every Agent. Control AI Costs. (mulesoft.com home page) Salesforce · checked Back:abcde

  13. Source 13: Salesforce Expands MuleSoft Agent Fabric with Automated Discovery for Any AI Agent or Tool Salesforce · checked Back:abc

  14. Source 14: ServiceNow Launches AI Control Tower, a Centralized Command Center to Govern, Manage, Secure, and Realize Value From Any AI Agent, Model, and Workflow (ServiceNow news release, investor relations PDF) ServiceNow · checked Back:ab

  15. Source 15: What's new in AI Control Tower for August & September 2026 (ServiceNow Community, AI Control Tower articles) ServiceNow · checked Back:ab

  16. Source 16: AI Control Tower Quickstart Guide (ServiceNow Community, AI Control Tower articles) ServiceNow · checked Back:ab

  17. Source 17: Discovering and Cataloging External Services with Scanners Salesforce · checked Back to text

  18. Source 18: AI Control Tower: What's new in the June 2026 release (ServiceNow Community, AI Control Tower articles) ServiceNow · checked Back:abc

  19. Source 19: Detect and Contain Rogue Agents Salesforce · checked Back:abcde

  20. Source 20: AI agent containment using kill switch protocol manually (ServiceNow product documentation, Australia release) ServiceNow · checked Back:abcde

  21. Source 21: Configure AI agent containment using kill switch protocol manually (ServiceNow product documentation, Australia release) ServiceNow · checked Back:abc

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  23. Source 23: Salesforce Hyperforce Overview Salesforce · checked Back:ab

  24. Source 24: Requirements and Limits for Omni Gateway Salesforce · checked Back:ab

  25. Source 25: AI Control Tower (ServiceNow product documentation, Australia release) ServiceNow · checked Back:ab

  26. Source 26: Deploying Agent Network Ingress and Egress Managed Omni Gateways Salesforce · checked Back:abcd

  27. Source 27: Configuring connectors (ServiceNow product documentation, Australia release) ServiceNow · checked Back:abc

  28. Source 28: Audit Logging in Anypoint Platform Salesforce · checked Back:ab

  29. Source 29: AI Gateway FAQ (ServiceNow Community, AI Control Tower articles) ServiceNow · checked Back:abcd

  30. Source 30: Anypoint Platform Trust Center Salesforce · checked Back:ab

  31. Source 31: Compliance - ServiceNow Trust ServiceNow · checked Back:abc

  32. Source 32: Control enforcement points (ServiceNow product documentation, Australia release) ServiceNow · checked Back to text

  33. Source 33: Exporting Telemetry Data to Third-Party Monitoring Systems Salesforce · checked Back to text

  34. Source 34: AI model providers (ServiceNow product documentation, Australia release) ServiceNow · checked Back:ab

  35. Source 35: External Registries (ServiceNow product documentation, Australia release) ServiceNow · checked Back:ab

  36. Source 36: Securing Agent Interactions with Omni Gateway Salesforce · checked Back:ab

  37. Source 37: Using A2A Protocol in Agent Networks Salesforce · checked Back:ab

  38. Source 38: Integrating external AI agents (ServiceNow product documentation, Australia release) ServiceNow · checked Back:ab

  39. Source 39: MuleSoft Cloud Offerings Service Level Agreement (SLA) for subscriptions with an Order Start Date on or before May 1, 2025 Salesforce · checked Back to text

  40. Source 40: MuleSoft Subscription Plans - effective for Customer purchases made from Salesforce on or after June 27, 2025 Salesforce · checked Back to text

  41. Source 41: Customer Support Addendum (ServiceNow legal schedules, Version 12MAR2025) ServiceNow · checked Back to text

  42. Source 42: AI Control Tower Welcome Guide (ServiceNow Community, AI Control Tower articles) ServiceNow · checked Back:ab

  43. Source 43: AI Control Tower release notes (ServiceNow product documentation, Australia release) ServiceNow · checked Back to text

  44. Source 44: Activating AI Control Tower (ServiceNow product documentation, Australia release) ServiceNow · checked Back to text

  45. Source 45: AI Control Tower Observability & Monitoring FAQ (ServiceNow Community, AI Control Tower articles) ServiceNow · checked Back:ab

  46. Source 46: Building Agent Networks for Agent Fabric Salesforce · checked Back:ab

  47. Source 47: AI Agent Studio (ServiceNow product documentation, Australia release) ServiceNow · checked Back to text

  48. Source 48: Creating and Managing Model Proxies Salesforce · checked Back to text

  49. Source 49: Enhanced MuleSoft Experience Overview Salesforce · checked Back to text

  50. Source 50: AI Risk and Compliance Content Pack (ServiceNow product documentation, Australia release, Governance, Risk, and Compliance) ServiceNow · checked Back to text

  51. Source 51: Scanner Prerequisites by Provider Salesforce · checked Back to text

  52. Source 52: Configure Veza access intelligence in the agent map (ServiceNow product documentation, Australia release) ServiceNow · checked Back to text

  53. Source 53: Your company's private network Blocks.ai · checked Back to text

  54. Source 54: Network requirements Blocks.ai · checked Back to text

  55. Source 55: Solutions: Agent sprawl Blocks.ai · checked Back to text

  56. Source 56: Solutions: Partner networks Blocks.ai · checked Back to text

  57. Source 57: Pricing Blocks.ai · checked Back to text