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CrewAI AMP vs ServiceNow AI Control Tower

CrewAI AMP

Platform for deploying, monitoring, and scaling CrewAI crews and agents

ServiceNow AI Control Tower

What ServiceNow calls a central hub to discover, secure, govern, observe, and measure AI

Short answer

CrewAI AMP is CrewAI’s platform for building, deploying, and monitoring CrewAI crews, and it also hosts them; ServiceNow describes AI Control Tower as a central hub to discover, secure, govern, observe, and measure AI across an enterprise.⁠Source 1, Source 2 ServiceNow says it inventories AI agents, models, and MCP servers from first or third parties.⁠Source 2

By Blocks.ai teamLast checked

Where each one sits

Six layers of running AI agents at a company, and what each product’s own public sources say it covers.

These aren’t the same kind of product

Where they overlap
Both keep a catalog of agents and collect traces: AMP in Agent Repositories and execution traces, AI Control Tower, ServiceNow says, in its AI inventory and log traces.⁠Source 2, Source 3, Source 4
Where they differ
On AMP, teams build and host CrewAI crews.⁠Source 1 AI Control Tower inventories AI on ServiceNow and other platforms.⁠Source 2, Source 5 ServiceNow says its separate AI Agent Studio builds agents.⁠Source 6
Running both
ServiceNow’s docs name the CrewAI framework for Traceloop SDK tracing, configured in the agent’s code.⁠Source 7 Coverage of crews deployed on AMP isn’t publicly documented.
Public sources · checked 2 October 2026
  • Offered
  • Preview
  • Not publicly documented

CrewAI AMP

  • Build agents: OfferedCrew Studio visual editor⁠Source 8
  • Host and run agents: OfferedManaged infrastructure for crews⁠Source 1
  • Identity and access: OfferedPer-deployment allow lists⁠Source 9
  • Registry and governance: OfferedAgent Repositories⁠Source 3
  • Traffic between agents, tools, and models: OfferedCustom MCP server connections⁠Source 10
  • Agents across organizations: PreviewPublic A2A agents⁠Source 11

ServiceNow AI Control Tower

  • Build agents: Not publicly documented
  • Host and run agents: Not publicly documented
  • Identity and access: OfferedScoped OAuth tokens (community docs)⁠Source 12
  • Registry and governance: OfferedAI inventory tied to CMDB⁠Source 2
  • Traffic between agents, tools, and models: OfferedAI Gateway (community docs)⁠Source 13
  • Agents across organizations: Not publicly documented

At a glance

TopicCrewAI AMPServiceNow AI Control Tower
What it isCrewAI’s platform for deploying, monitoring, and scaling crews and agents in production.⁠Source 1ServiceNow describes it as a central hub to discover, secure, govern, observe, and measure AI, on the ServiceNow AI Platform.⁠Source 2
Building agentsIn code, or in Crew Studio with natural language and a visual workflow editor.⁠Source 1, Source 8In ServiceNow’s separate AI Agent Studio, which creates, configures, and deploys agents.⁠Source 14
Agents built elsewhereAMP deploys CrewAI Crews and Flows.⁠Source 15 Its docs don’t describe deploying other frameworks’ agents.ServiceNow says it covers ServiceNow and third-party AI.⁠Source 2 Connectors you set up discover assets on external platforms.⁠Source 5, Source 16
Stopping an agentOn Enterprise, a role permission allows deleting an automation.⁠Source 9, Source 17 Disabling one without deleting it is not publicly documented.The kill switch can contain a managed agent and revoke all of its active credentials across connected systems.⁠Source 18, Source 19, Source 20 It covers agents on ServiceNow and four connected platforms.⁠Source 21
PricingBasic is free, with 50 workflow executions a month.⁠Source 17 Enterprise is custom-priced.⁠Source 17Included in its Foundation, Advanced, and Prime product tiers.⁠Source 22 ServiceNow says to contact it for pricing; its community documentation says usage-based costs may apply.⁠Source 2, Source 23, Source 24

What each one is

CrewAI AMP

CrewAI AMP is CrewAI’s platform for deploying, monitoring, and scaling crews and agents in production, extending its open-source framework.⁠Source 1 Teams build crews in code, or in Crew Studio with natural language and a visual editor.⁠Source 1, Source 8 CrewAI’s October 2025 launch post called it CrewAI AOP.⁠Source 25

ServiceNow AI Control Tower

ServiceNow says AI Control Tower runs on the ServiceNow AI Platform and inventories AI agents, models, and MCP servers from ServiceNow and third parties.⁠Source 2 Each asset is a configuration item that can carry ownership and lineage, tied to the CMDB, it says.⁠Source 2

The differences that matter

  1. Building and running agents

    CrewAI AMP

    Teams build crews in code, or in Crew Studio with natural language and a visual editor, then deploy them to managed infrastructure.⁠Source 1, Source 8

    ServiceNow AI Control Tower

    Agents are built in ServiceNow’s separate AI Agent Studio; creating new custom agents is supported only in the Prime tier.⁠Source 14, Source 22

  2. Agent inventory

    CrewAI AMP

    Agent Repositories let an organization store, share, and reuse agent definitions; Automations is the operations hub for deployed crews.⁠Source 3, Source 26

    ServiceNow AI Control Tower

    ServiceNow says it auto-discovers agents, models, MCP servers, and datasets into one inventory tied to the CMDB; connectors you set up reach external platforms.⁠Source 2, Source 5, Source 16

    For AMP, a registry that lists agents built outside CrewAI is not publicly documented. ServiceNow’s community documentation says only assets marked Managed get governance workflows and monitoring.⁠Source 20

  3. Where data goes

    CrewAI AMP

    The Enterprise plan can run on CrewAI’s cloud, your own VPC, or your own infrastructure.⁠Source 17

    ServiceNow AI Control Tower

    Data moves from your instance to a central ServiceNow environment, possibly in another region, and possibly to a third-party cloud such as Azure.⁠Source 27

    CrewAI’s data residency commitments are not publicly documented. Separately, ServiceNow’s regional data routing option sends LLM and SLM requests to data centers in your region.⁠Source 28

For security teams

What a security review asks, answered from each vendor’s public documentation.

TopicCrewAI AMPServiceNow AI Control Tower
Network exposureA deployed crew’s API is protected by a bearer token.⁠Source 29 Custom MCP servers AMP connects to must be internet-reachable.⁠Source 10Discovery authenticates to external platforms with your credentials.⁠Source 16 Ports and egress are not publicly documented.
IdentityEnterprise lists role-based access control and SSO with Microsoft Entra or Okta.⁠Source 17 Per-agent identity is not publicly documented.ServiceNow’s community documentation says AI Gateway issues scoped, short-lived OAuth 2.1 tokens for MCP connections through it.⁠Source 12
Access changes and revocationOn Enterprise, a role permission allows deleting an automation.⁠Source 9, Source 17 Revoking a Platform API service account (beta) disables it immediately.⁠Source 30, Source 31ServiceNow says its kill switch can contain a managed agent and revoke all of its active credentials across connected systems.⁠Source 18, Source 19, Source 20
Audit trailExecution traces, exportable to your own OpenTelemetry collector.⁠Source 4, Source 32 AMP’s docs don’t describe a platform-wide audit log of admin events.Audit logs show configuration changes to Data, Approvals, and AI model providers settings.⁠Source 28 Each kill-switch containment leaves an audit trail.⁠Source 18
ComplianceCrewAI says it maintains a SOC 2 Type 2 certified security program.⁠Source 33ServiceNow says the company has an annual SOC 2 Type 2 attestation and ISO/IEC 42001 certification.⁠Source 34

Full comparison

18 criteria in five groups. Every cell links to its source, or says no public source answers it.

CrewAI AMP and ServiceNow AI Control Tower compared on 18 criteria
CrewAI AMPServiceNow AI Control Tower
What it is
What it is and who it’s forCrewAI’s platform for deploying, monitoring, and scaling crews and agents in production.⁠Source 1 It extends CrewAI’s open-source framework.⁠Source 1ServiceNow describes it as a central hub to discover, secure, govern, observe, and measure AI across an enterprise, on the ServiceNow AI Platform.⁠Source 2
MaturityCrewAI’s platform took the AMP name in October 2025.⁠Source 25, Source 35 The Platform API is in beta.⁠Source 31ServiceNow announced general availability on 6 May 2025.⁠Source 36 ServiceNow’s community documentation says AI Gateway became generally available on 10 September 2026.⁠Source 37
Control
Agent registry and discoveryAgent Repositories, on both plans, let an organization store, share, and reuse agent definitions.⁠Source 3, Source 17 Automations is the operations hub for deployed crews.⁠Source 26ServiceNow says it auto-discovers agents, models, MCP servers, and datasets into one inventory tied to the CMDB.⁠Source 2 Connectors you set up reach external platforms.⁠Source 5, Source 16
Identity and access controlEnterprise lists role-based access control, which can make a deployment private to allow-listed users and roles, and SSO with Microsoft Entra or Okta.⁠Source 9, Source 17ServiceNow’s community documentation says AI Gateway verifies agent identity and issues scoped, short-lived OAuth 2.1 tokens for MCP connections through it.⁠Source 12
Ownership, policy, and revocationOn Enterprise, custom roles can set most features to Manage, Read, or No access.⁠Source 9, Source 17 On both plans, flows can pause for human review.⁠Source 17, Source 38The kill switch can contain a managed agent, revoking all of its active credentials across connected systems.⁠Source 18, Source 19, Source 20 It covers ServiceNow and four connected platforms.⁠Source 21
Audit log and observabilityExecution traces from inputs to outputs, with OpenTelemetry export to your own collector.⁠Source 4, Source 32 AMP’s docs don’t describe a platform-wide audit log of admin events.Audit logs show some workspace configuration changes.⁠Source 28 Each kill-switch containment leaves an audit trail.⁠Source 18 ServiceNow says metrics and traces monitor agents.⁠Source 2
Connection
How agents connectCrews run on managed infrastructure, and a crew’s API is protected by a bearer token.⁠Source 1, Source 29 Custom MCP servers must be reachable from the internet.⁠Source 10Discovery authenticates to external platforms with credentials you provide.⁠Source 16 Ports and egress are not publicly documented.
Agents across organizationsCrewAI agents can delegate tasks to remote A2A agents by URL.⁠Source 39 A2A server agents on AMP, in preview, can authenticate requests with one of six schemes.⁠Source 11Third-party systems like Microsoft Agent 365 can discover publishable agents via an open API.⁠Source 40 Bringing in agents a partner controls: not publicly documented.
Protocol supportA2A server agents on AMP are in preview.⁠Source 11 AMP can connect to MCP servers over Streamable HTTP and offers Export as MCP.⁠Source 10, Source 26ServiceNow says it inventories MCP servers.⁠Source 2 ServiceNow’s separate AI Agent Studio can connect external agents over A2A.⁠Source 41
Frameworks, models, and clouds supportedDeploys CrewAI Crews and Flows.⁠Source 15 Crew Studio source downloads as a ZIP for work in code.⁠Source 8 AMP’s docs don’t describe deploying other frameworks’ agents.Connectors discover AI assets on external platforms.⁠Source 5 Access intelligence supports governed agents on AWS, GCP Vertex AI, Azure, and Salesforce.⁠Source 42
Operations
Deployment options and data residencyThe Enterprise plan can run on CrewAI’s cloud, your own VPC, or your own infrastructure.⁠Source 17 Data residency commitments are not publicly documented.ServiceNow says it runs on the ServiceNow AI Platform.⁠Source 2 Data goes to a central ServiceNow environment, possibly in another region or a third-party cloud.⁠Source 27
Compliance attestationsCrewAI says it maintains a SOC 2 Type 2 certified security program.⁠Source 33 Its trust center lists a HIPAA audit report from February 2026.⁠Source 33ServiceNow says the company has an annual SOC 2 Type 2 attestation and ISO/IEC 42001 certification.⁠Source 34 AI Control Tower’s coverage isn’t publicly documented.
Support and SLACommunity support on both plans; dedicated and Slack or Teams support on Enterprise.⁠Source 17 An uptime SLA is not publicly documented.ServiceNow’s community documentation points to Now Support.⁠Source 43 ServiceNow’s Customer Support Addendum states a 99.8% availability SLA for production instances.⁠Source 44
Time and effort to get runningThe deploy guide starts from a crew that runs locally; CrewAI says a first deployment typically takes around a minute.⁠Source 29 Enterprise includes a 45-day onboarding.⁠Source 17Which features you can use depends on your license.⁠Source 45 ServiceNow’s community documentation says many customers implement it with a ServiceNow partner.⁠Source 43
Pricing model and public pricesBasic is free, with 50 workflow executions a month.⁠Source 17 Enterprise is custom-priced.⁠Source 17Contact ServiceNow for pricing.⁠Source 2 ServiceNow’s community documentation says usage-based costs may apply.⁠Source 23, Source 24 Fully managing external AI needs a separate license.⁠Source 22
Building
Agent building toolsBuild crews in code or in Crew Studio, an AI-assisted workspace that uses natural language and a visual workflow editor.⁠Source 1, Source 8ServiceNow’s separate AI Agent Studio creates, configures, and deploys agents.⁠Source 14 Creating new custom agents is supported only in the Prime tier.⁠Source 22
Model accessCrewAI’s docs say any LLM provider CrewAI supports can be used, with your own API key; the Crew Studio setup guide lists OpenAI or Azure.⁠Source 46Model provider settings cover ServiceNow-supported providers, such as Now LLM Service and AWS Claude, and ones your organization configures.⁠Source 28
Integrations and ecosystemCrewAI says Crew Studio can connect to more than 1,000 applications.⁠Source 47 A Marketplace lists integrations, internal tools, and reusable assets.⁠Source 48ServiceNow’s community documentation says discovery connectors come from the Store or are custom-built, and lists Databricks, Snowflake, and Hugging Face.⁠Source 20, Source 43

Which to choose

Choose CrewAI AMP if

  • Your teams build with CrewAI and want one platform to deploy, monitor, and scale crews in production.⁠Source 1, Source 15
  • You want people to build crews with or without code, in Crew Studio, from natural language and a visual workflow editor.⁠Source 8, Source 46, Source 49
  • You need somewhere to run crews: AMP deploys them to managed infrastructure, and Enterprise can run in your own VPC.⁠Source 1, Source 17
  • You want to start free: the Basic plan includes 50 workflow executions a month.⁠Source 17

Choose ServiceNow AI Control Tower if

  • You run ServiceNow on a Foundation, Advanced, or Prime tier: each includes AI Control Tower.⁠Source 22
  • You want one CMDB-tied inventory of AI agents, models, and MCP servers from ServiceNow and third parties, as ServiceNow describes.⁠Source 2
  • You want a kill switch that revokes all active credentials of a managed agent on connected platforms, with an audit trail.⁠Source 18, Source 19
  • You want AI compliance content: ServiceNow’s pack covers the EU AI Act, NIST AI RMF, and California and Colorado AI laws.⁠Source 50

Questions buyers ask

Which one builds and runs agents?

With CrewAI AMP, teams build crews in code or in Crew Studio and deploy them to managed infrastructure.⁠Source 1 ServiceNow describes AI Control Tower as a central hub to discover, secure, govern, observe, and measure AI; ServiceNow’s separate AI Agent Studio builds agents.⁠Source 2, Source 6

Do they support MCP and A2A?

AMP can connect to MCP servers over Streamable HTTP, and A2A server agents on AMP are in preview.⁠Source 10, Source 11 ServiceNow’s community documentation calls AI Gateway AI Control Tower’s runtime enforcement layer for MCP.⁠Source 12 A2A is documented for ServiceNow’s separate AI Agent Studio.⁠Source 41

Can either one work with agents at other companies?

CrewAI agents can delegate to remote A2A agents by URL.⁠Source 39 AI Control Tower’s External Registries API is open to any third-party system that retrieves publishable agents.⁠Source 40 For either product, adding another company’s agents with access that company controls is not publicly documented.

How is each one priced?

CrewAI’s Basic plan is free with 50 workflow executions a month, and Enterprise is custom-priced.⁠Source 17 Contact ServiceNow for AI Control Tower pricing; it is included in the Foundation, Advanced, and Prime tiers.⁠Source 2, Source 22 ServiceNow’s community documentation says usage-based costs may apply.⁠Source 23, Source 24

How we compare

Read the full method

Every claim on this page links to a public source. Where none answers a question, the page says so.

We re-check every fact at least every 90 days. This page was last checked .

Something wrong or out of date? Tell us and we’ll correct it.

Sources

55 public sources, each with the date we checked it. Every one opens in a new tab.

  1. Source 1: CrewAI AMP (platform docs introduction) CrewAI · checked Back:abcdefghijklmno

  2. Source 2: AI Control Tower - ServiceNow (product page) ServiceNow · checked Back:abcdefghijklmnopqrst

  3. Source 3: Agent Repositories CrewAI · checked Back:abcd

  4. Source 4: Traces CrewAI · checked Back:abc

  5. Source 5: Discovering AI assets through connectors (ServiceNow product documentation, Australia release) ServiceNow · checked Back:abcde

  6. Source 6: AI Agents - ServiceNow (product page) ServiceNow · checked Back:ab

  7. Source 7: Activate evaluation scoring for external AI systems (ServiceNow product documentation, Australia release) ServiceNow · checked Back:ab

  8. Source 8: Crew Studio CrewAI · checked Back:abcdefg

  9. Source 9: Role-Based Access Control (RBAC) CrewAI · checked Back:abcde

  10. Source 10: Custom MCP Servers CrewAI · checked Back:abcde

  11. Source 11: A2A on AMP CrewAI · checked Back:abcd

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  17. Source 17: Pricing | CrewAI CrewAI · checked Back:abcdefghijklmnopqr

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  32. Source 32: OpenTelemetry Export CrewAI · checked Back:ab

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  34. Source 34: Compliance - ServiceNow Trust ServiceNow · checked Back:ab

  35. Source 35: Changelog (CrewAI docs) CrewAI · checked Back to text

  36. Source 36: ServiceNow Launches AI Control Tower, a Centralized Command Center to Govern, Manage, Secure, and Realize Value From Any AI Agent, Model, and Workflow (ServiceNow news release, investor relations PDF) ServiceNow · checked Back to text

  37. Source 37: What's new in AI Control Tower for August & September 2026 (ServiceNow Community, AI Control Tower articles) ServiceNow · checked Back to text

  38. Source 38: Flow HITL Management CrewAI · checked Back to text

  39. Source 39: Agent-to-Agent (A2A) Protocol (CrewAI framework docs) CrewAI · checked Back:ab

  40. Source 40: External Registries (ServiceNow product documentation, Australia release) ServiceNow · checked Back:ab

  41. Source 41: Integrating external AI agents (ServiceNow product documentation, Australia release) ServiceNow · checked Back:ab

  42. Source 42: Configure Veza access intelligence in the agent map (ServiceNow product documentation, Australia release) ServiceNow · checked Back to text

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  46. Source 46: Enable Crew Studio CrewAI · checked Back:ab

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  48. Source 48: Marketplace CrewAI · checked Back to text

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