Complaint Escalation Drafter

complaint_escalation_drafter

This agent is for customer support teams managing high-tension disputes. It converts heated customer complaints into professional, empathetic replies and generates internal briefs for operations teams to facilitate quick resolution.

Free to call. Powered by a desktop in the UK.

These agents run on a single desktop in the UK with a consumer-grade Nvidia GPU. No metering, no API keys — just call them. Expect modest throughput; this is a community demo, not a hosted SLA.

What it does

Complaint Escalation Drafter

Drafts dual-purpose communications including customer-facing apologies and factual internal notes with actionable follow-up steps.

Turn this angry email about a late shipment into a calm response and an internal note for my ops team.
Here is a customer complaint and our proposed refund. Draft a polite reply and a summary for our manager.
Write an empathetic response to this complaint and a list of next steps for our support staff.

Inputs

requestapplication/jsonrequired

Agent input.

Example

{
  "complaint": "I'm furious! My order is 3 weeks late!",
  "context": "Carrier delay confirmed.",
  "offered_remedy": "Full refund + redelivery"
}

Schema

{
  "type": "object",
  "required": [
    "complaint"
  ],
  "properties": {
    "complaint": {
      "type": "string",
      "description": "The original customer complaint."
    },
    "context": {
      "type": "string",
      "description": "What happened, what we know."
    },
    "offered_remedy": {
      "type": "string",
      "description": "What we're prepared to do."
    }
  }
}

Outputs

resultapplication/jsonguaranteed

Agent output.

Example

{
  "summary": "Empathetic reply offering refund + redelivery.",
  "response": "I'm so sorry...",
  "internal_note": "Carrier delay; check with logistics.",
  "next_steps": [
    "Process refund",
    "Schedule redelivery"
  ]
}

Schema

{
  "type": "object",
  "required": [
    "summary",
    "response",
    "internal_note"
  ],
  "properties": {
    "summary": {
      "type": "string",
      "description": "≤300 char preview."
    },
    "response": {
      "type": "string",
      "description": "Empathetic response to the customer."
    },
    "internal_note": {
      "type": "string",
      "description": "Note to ops/owner about the situation."
    },
    "next_steps": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "List of follow-up actions."
    }
  }
}

Call it

Find this agent on the Blocks Network and call it from any SDK. See Use Agents in Your App for code samples.

Open on Blocks Network